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Please read our privacy policy carefully. This privacy policy is part of our terms and conditions and explains our practices regarding the personal data we collect from you, or that you provide to us or that will be processed by us. 


Syd Hayes Limited is the data controller for the purposes of the Data Protection Act 1998.


Syd Hayes Limited is well underway with our plans to ensure compliance with the GDPR by the May 25th deadline.

Here are some of the key items that we are working on:

  • We are carrying out an extensive information audit of our systems from the perspective of businesses, staff and customers.

  • We have identified specific changes that will be required in the product, these include one of the key GDPR provisions which is the ‘right to forget’ and for EU citizens to request a data export of their information.

  • We are reviewing our third-party vendor agreements to ensure compliance on their part.

  • We are updating our internal policies and procedures including Data Processing Agreements.


  • In order to register you will have to provide details including your name, address, telephone number and email address.

  • If you contact us we may keep a record of that correspondence.

  • We may ask you to complete surveys which we will use for research purposes and to improve our services to you.

  • Details of transactions you carry out through our website.

  • Details of your visits to our site (including traffic data, location data, weblogs) and the resources you access.



We use your personal data to:

  • enable us to fulfil your order and carry out our contracting with you.

  • provide you with information, products or services that you request from us or (where you have consented) which we feel may be of interest to you.

  • notify you of changes to our services.

  • allow you to use the interactive features on our site, if you choose to do so.

  • answer any questions you have about using our website and to notify you about the status of your order.

  • make sure your order is delivered correctly and to maintain your account.

We also collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers, but this is statistical data and does not identify individual users.



Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site as transmission via the internet is never completely secure; any transmission is at your own risk. Once we have received your information all the information you provide us is stored on secured servers. All payment transactions will be encrypted. Please keep usernames and passwords confidential.



We are committed to ensuring that our website contains content that is valuable and useful to our website visitors. To assist us in this, we have implemented Google Analytics demographics and interest-reporting features on our website. These tools allow us to review anonymous data regarding the gender, age and interests of website visitors and adapt our website content to better reflect their needs. Although this information is collected through your Google Ad settings, it is not provided to us in a personally identifiable format. This means we cannot identify what information is about you, and we will not try to figure it out.

You can opt out of Google Analytics for Display Advertising and customise Google Display Network ads using the Google Ad settings or through the Google Analytics opt-out browser add-on.



We want to keep you up to date on our latest products, promotional offers and events. If you have agreed when you registered, we can inform you about these and other services and events we offer by email, SMS post or telephone. .When registering you can also choose to receive such information from other carefully selected companies.

You have the right to ask us to stop processing your personal data for marketing purposes at any time by contacting us at



We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined under s.1159 of the Companies Act 2006. In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller buyer and if Syd Hayes Limited sells substantially all its assets customer personal data will be one of the assets transferred. We may disclose your personal information to third parties to provide you with information, products or services that you request from us, to comply with any legal obligation, to enforce our terms and conditions, or to protect the rights property or safety of Syd Hayes Limted, our customers or others. The data we collect from you may be transferred to and stored outside of the European Economic Area or processed by staff outside of the EEA. Such staff may be engaged in web fulfillment of your order, the processing of payment details and provision of web hosting and other support services. By submitting data you agree to this transfer storing and processing. We will take reasonable steps to ensure that your data is adequately protected.


We may collect data about you by using a cookie file which is stored on the hard drive of your computer. Cookies allow us to: recognise your computer when you access and log into your account with your user name and password; and remember the goods that you placed in your shopping bag and saves you having to enter the basic contact information that you provided us with on setting up your Syd Hayes Limited account. Cookies help us deliver you a better and more personalised service.

You can refuse to accept cookies by adjusting your browser preferences. However, you may experience technical difficulties in using our website if you have disabled cookies and you will not be able to use this website to its full advantage.


The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised by contacting us in writing at Customer Services, Syd Hayes Limited , Q Cut, 295 Sandycombe Road, Kew, Surrey TW9 3LU. We may charge a fee of up to £10 to meet out costs of providing this information.


If you follow us or interact with us on any of our pages on third party social media platforms, such as Instagram, Facebook, Twitter, Pinterest and Google+, information you provide will be subject to the third party's privacy policy, as well as this privacy policy.

Direct marketing: 

For information on how we may market to you, please read the section called "marketing opt-in and opt-out provisions".

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